Last Updated: August 13, 2026

Welcome to Primal Car Auto Detailing. By booking or using our mobile car wash and auto detailing services, you agree to the following Terms and Conditions.

Please review them carefully before scheduling a service.

1. Appointments

All appointments should be scheduled at least 48 hours in advance.

Requests made with less than 48 hours’ notice are considered urgent appointments and are subject to availability. An additional priority or rush service fee may apply.

2. Urgent Service

Need a service in less than 48 hours?

Contact us directly. If our schedule allows, we will do our best to accommodate your request.

Urgent appointments are not guaranteed and may be subject to an additional fee.

3. Arrival Time

Our team will make every reasonable effort to arrive within the agreed service window.

Traffic, weather conditions, road closures, or other circumstances beyond our control may occasionally cause delays. If a significant delay occurs, we will make reasonable efforts to notify you as soon as possible.

4. Vehicle Access

The vehicle must be available and safely accessible for the entire duration of the scheduled service.

The customer is responsible for ensuring that our team can access the vehicle and perform the requested services without unnecessary obstacles or delays.

5. Water and Electricity

When required for the selected service, the customer must provide reasonable access to a water source and electrical outlet at the service location.

If the required resources are unavailable, certain services may need to be modified, postponed, or cancelled.

6. Cancellations and Appointment Changes

Cancellations or appointment changes should be made at least 24 hours in advance.

Late cancellations, no-shows, or repeated appointment changes may be subject to a cancellation or rescheduling fee.

Any applicable fee will be communicated to the customer when possible.

7. Personal Belongings and Valuables

Customers are strongly encouraged to remove cash, documents, electronics, jewelry, and other valuable or personal belongings from the vehicle before our team arrives.

Primal Car Auto Detailing is not responsible for personal belongings left inside the vehicle, particularly items that are lost, damaged, or misplaced during the service.

8. Child Safety Seats

For safety reasons and to ensure a thorough cleaning, customers should remove all child safety seats before our arrival.

If you would like our team to remove and reinstall a child safety seat, this service may be available for an additional fee and is subject to availability.

The customer remains responsible for ensuring that any child safety seat is properly installed before use.

9. Payment

Payment is due upon completion of the service, unless otherwise agreed in advance.

We accept the payment methods made available by Primal Car Auto Detailing at the time of service.

Any additional services, fees, or charges approved by the customer may be added to the final amount.

10. Service Area and Travel Fees

Our services are available within our designated service area.

Appointments requested outside our standard coverage area may be subject to an additional travel or service fee, which will be communicated before the appointment whenever possible.

11. Vehicle Condition and Existing Damage

Customers are responsible for informing our team of any known damage, defects, sensitive materials, aftermarket modifications, or other conditions that could affect the service.

Detailing and cleaning services are intended to improve the appearance and condition of the vehicle but cannot guarantee the removal of every stain, odor, scratch, mark, or imperfection.

Existing damage or pre-existing conditions are not caused by our service and remain the customer’s responsibility.

12. Service Results

Every vehicle is different. Results may vary depending on the vehicle’s age, condition, materials, previous maintenance, stains, odors, wear, and other factors.

Our team will make reasonable efforts to provide professional and high-quality results, but certain conditions may require specialized treatment or may not be completely removable.

13. Customer Responsibilities

By booking a service, the customer agrees to:

• Provide accurate contact and appointment information.

• Ensure the vehicle is accessible at the scheduled time.

• Provide water and electricity when required.

• Remove valuable or sensitive personal belongings.

• Inform us of relevant vehicle conditions or concerns.

• Provide a safe working environment for our team.

14. Safety and Service Conditions

Our team may refuse, postpone, or modify a service if the working conditions are considered unsafe or if circumstances prevent the service from being performed properly.

This may include severe weather, hazardous surroundings, inaccessible vehicles, unsafe electrical or water connections, or other conditions beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Primal Car Auto Detailing shall not be responsible for indirect, incidental, or consequential losses arising from the use of our services.

Nothing in these Terms and Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

Primal Car Auto Detailing reserves the right to update or modify these Terms and Conditions when necessary.

The latest version will be published on this website, together with the applicable Last Updated date.

17. Acceptance of These Terms

By scheduling or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you have any questions regarding these terms, please contact us before booking your appointment.